Privacy Policy

Husam Radman Customs Clearance & Shipping Services ("HR-Y") is committed to protecting your privacy and the security of your personal data. This policy explains how we collect, use, and protect your information when you use our services or visit our website.

By using our services, you agree to the privacy practices described in this document. We reserve the right to modify this policy at any time, notifying you of any material changes.

We may collect the following types of information:

• Personal identification information: name, phone number, email address
• Company information: company name, commercial registration number, business address
• Shipment data: goods descriptions, weights, values, import/export documents
• Browsing information: IP address, browser type, pages you visit
• Communication data: inquiries and requests you send to us

We use the collected data for the following purposes:

• Providing the requested customs clearance and shipping services
• Processing your requests and responding to your inquiries
• Sending updates about your shipment status
• Improving the quality of our services and user experience
• Complying with legal and customs requirements
• Sending promotional offers and useful information (you can unsubscribe at any time)

We do not sell, rent, or trade your personal data to third parties. We may share your information only in the following cases:

• Government and customs authorities: as required by mandatory legal requirements
• International shipping partners: to complete shipping operations across our global network
• Technical service providers: to operate and improve our digital platform
• With your explicit consent in any other case

We apply strict security measures to protect your data from unauthorized access, breach, or loss. These measures include:

• SSL encryption for all communications through the website
• Secure data storage with multi-layered protection systems
• Limited access for authorized employees only
• Periodic security reviews and penetration testing

Our website uses cookies to improve your experience. These include:

• Necessary cookies: to run the website properly and cannot be disabled
• Analytics cookies: to understand how visitors use the website and improve it
• Preference cookies: to save your settings such as preferred language

You can control cookies from your browser settings. Disabling some of them may affect certain website functions.

You have full rights regarding your personal data:

• Right of access: request a copy of the data we hold about you
• Right of rectification: correct any inaccurate or incomplete information
• Right of erasure: request deletion of your data (subject to legal obligations)
• Right to object: object to the processing of your data for marketing purposes
• Right to data portability: obtain your data in an electronically transferable format

We retain your personal data as long as necessary to provide services or as required by law. Customs transaction data is retained for 7 years in accordance with Yemeni legislation. Contact data is deleted as soon as it is no longer needed or upon your request.